PC World Leeds Road Huddersfield

Rang customer service number which I found on back of the leaflet attached on my laptop receipt. Turned out the phone number was incorrect and I was told to try another number - which funnily enough was also incorrect. Finally, got the right customer service number and spoke to someone in Technical Support from KnowHow.

I explained that everytime I opened Internet Explorer I would receive an error message that my personal search settings had been corrupted by the installed Bing search settings. I mentioned that the laptop was off the shelf and hence anything installed by PC World staff was still on. The KnowHow representatives first response was do not use Internet Explorer 9.. I decided to find out why and was told that it was new and hence had bugs. I asked if they were saying this for definite and he said yes, and suggested downgrading to Internet Explorer 8 (until Internet Explorer 9 was perfect). I then decided to install Google Chrome and see if the problem re-occured with another browser and tested it whilst still I had the KnowHow representative on the line. Google Chrome worked fine, so the problem was with Internet Explorer 9. I took his advice and uninstalled the Internet Explorer 9 add-on. I had to reboot my machine which would then already be defaulted to Internet Explorer 8. I ended the call, but unfortunately when I tried Internet Explorer 8 the problem re-occured. What a waste of 11 minutes and terrible service from KnowHow technical support to not wait until the problem was resolved and the laptop had been tested.

I therefore took it into the PC World store on Leeds Road Huddersfield. I spoke to the KnowHow staff there and he tried a few things and his first suggestion was do not use Internet Explorer. Why would KnowHow even say that to a customer I have no idea. I insisted that I wanted to use the browser to which he replied he would re-install Internet Explorer. But as unfortunately they could not back up my personal files I have to bring in the laptop another time after I have backed them up myself.

Terrible customer service from KnowHow overall.

CCL Computers Ltd Bradford

Used CCL Computers for the first time, even though I had heard of their website in the past I recently found out that they also sold to the public from their warehouse in Bradford. I enquired via email if they had the HDMI cable in stock to which I received a reply within 24 hours as promised.


CCL Computers HDMI 5 metre cable was priced for under £5 whereas I had previously purchased a HDMI 1 metre cable for £30 from PC World in White Rose Centre, where salesman Ade discounted it from £40 after I purchased a Samsung Laptop for £400. I have got my refund from PC World for the over priced HDMI cable now!!


I have to say I am very pleased with the very low prices of PC accessories from CCL Computers. The service was quick and very reliable and definitely a company I highly recommend.  Their address is:


CCL Computers Ltd
Inmoor Road
Off Cross Lane
Tong
Bradford
BD11 2PS 


http://www.cclonline.com