PC World Leeds Road Huddersfield

Rang customer service number which I found on back of the leaflet attached on my laptop receipt. Turned out the phone number was incorrect and I was told to try another number - which funnily enough was also incorrect. Finally, got the right customer service number and spoke to someone in Technical Support from KnowHow.

I explained that everytime I opened Internet Explorer I would receive an error message that my personal search settings had been corrupted by the installed Bing search settings. I mentioned that the laptop was off the shelf and hence anything installed by PC World staff was still on. The KnowHow representatives first response was do not use Internet Explorer 9.. I decided to find out why and was told that it was new and hence had bugs. I asked if they were saying this for definite and he said yes, and suggested downgrading to Internet Explorer 8 (until Internet Explorer 9 was perfect). I then decided to install Google Chrome and see if the problem re-occured with another browser and tested it whilst still I had the KnowHow representative on the line. Google Chrome worked fine, so the problem was with Internet Explorer 9. I took his advice and uninstalled the Internet Explorer 9 add-on. I had to reboot my machine which would then already be defaulted to Internet Explorer 8. I ended the call, but unfortunately when I tried Internet Explorer 8 the problem re-occured. What a waste of 11 minutes and terrible service from KnowHow technical support to not wait until the problem was resolved and the laptop had been tested.

I therefore took it into the PC World store on Leeds Road Huddersfield. I spoke to the KnowHow staff there and he tried a few things and his first suggestion was do not use Internet Explorer. Why would KnowHow even say that to a customer I have no idea. I insisted that I wanted to use the browser to which he replied he would re-install Internet Explorer. But as unfortunately they could not back up my personal files I have to bring in the laptop another time after I have backed them up myself.

Terrible customer service from KnowHow overall.